Terms and Conditions

Terms and Conditions:

• Tenancies are periodic (monthly rolling) from the start. There is no fixed term and no maximum stay.

• Standard stay: you may give 1 month's notice once you have completed your first month, so the earliest you can leave is after two months. Flex-stay (available for a supplement, shown on our Availability page): you may give 2 weeks' notice once you have completed your first month, so the earliest you can leave is after one month.

• Self-contained flats and houses (non-HMO): 2 months' notice is required. On any tenancy you always have the right to give 2 months' notice.

• Notice to leave must be given in writing and takes effect as set out in your tenancy agreement.

• Prices are inclusive of all bills that relate to the premises. Prices do not include any personal travel insurance, travel or transportation to or within the UK

• Kitchens, bathrooms and shower rooms, WCs and gardens are communal except where stated.

• Communal areas are cleaned by Crenns Properties Ltd. and should be kept clean and tidy by residents in between times.

• On arrival the rooms, equipment in the rooms and linen are clean and freshly laundered, thereafter the tenant is responsible for cleaning their private accommodation and linen.

• A Deposit (Bond) of one month's rent is required per room. Rent is payable monthly in advance.

• A holding deposit may be used, if agreed by both parties, to temporarily reserve the room until the entire Deposit (Bond) is paid. The holding deposit will be treated as part payment of the Deposit (Bond). The remaining Deposit (Bond) must be paid, and the tenancy agreement signed, within 24 hours of our confirmation.

• An initial payment, which shall be held as the Deposit (Bond), equivalent to one month's rent is required immediately upon advice from us that a booking requested is available. The booking will not be treated as confirmed until such time that payment is received.

• Deposits (Bonds) and Holding Deposits are non-refundable should the booking lapse, or should potential tenant(s) decide not to or be unable to take up their booking.

• Deposits (Bonds) are fully refundable at the end of the tenancy in accordance with the terms of the Company's Residential Tenancy Agreement.

• Any balance of the Deposit (Bond) and the first rent payment in advance must be received upon or prior to arrival.

• If a booking is made via the website's booking page, the room requested is not guaranteed until confirmed with a human response from Crenns Properties. This will be performed as soon as possible. Due to technical reasons there may be a delay between a room being booked and the website's availability page being updated, which could affect the online booking.

• Within 30 days of the tenancy commencing the Deposit (Bond) will be registered and protected under a Government approved scheme. We will produce the paperwork that will be sent to you to review and sign.

• Prior to taking occupation of the premises, prospective Tenants will be required to enter into the Company's Residential Tenancy Agreement.

• Before moving in, every adult occupier must pass a right to rent check (see our Right to Rent Checks page).

• If booking a room without viewing it we recommend looking at the photos available on our website, or by request.

• Photos are of the location described however there may have been changes to the furniture, furniture layout and/or décor of the room. Rooms may have experienced wear and tear since the photos were taken. It is suggested the tenant contacts us to check how the current room or house varies (if at all) from the photo(s).

• At the end of the tenancy, a checkout appointment must be arranged with us at least 3 days before departure, before 11:00am on the last day, when all keys must be returned and the room left clean.

• Except where premises are let as entire units, all occupiers must be aged 18 or above.

• No pets are allowed.

• The premises are for residential use only.

The premises are available for occupation from 13.00 hours on the day of arrival. Keys must be collected before 19.00 hours on the day of arrival, which must be on a working day (not a weekend or bank holiday) unless previously agreed. Should the tenant not arrive on the anticipated day of arrival without first having received in writing from the Company acceptance of a delayed arrival, then the booking will be deemed to have lapsed.